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IT Managed Services

Managed IT with clear ownership

Proactive monitoring, patch management and responsive human support for the users and devices covered by your selected plan.

24/7System Monitoring
DefinedResponse Windows
MonthlyHealth Reporting
Example managed environment
Endpoints Monitored
Status visible
Patches Applied (this month)
Activity recorded
Open Tickets
Tracked by priority
What's Included

Everything your IT needs. Nothing you don't.

One agreement covers your full IT stack - from the helpdesk your team uses every day to the strategic planning that keeps you ahead.

24/7 Proactive Monitoring

We watch your servers, devices, and network around the clock - not just during business hours. Issues are caught and resolved before they become outages.

Human Helpdesk Support

Real people who pick up the phone and know your environment. No ticket-queue roulette - your team gets the same technician who knows your setup.

Patch & Update Management

OS patches, firmware updates, and security fixes applied on a controlled schedule - keeping your systems current without disrupting your business day.

Backup & Disaster Recovery

Automated backups with tested restore procedures. When the worst happens - ransomware, hardware failure, human error - you're back up in hours, not days.

Hardware Procurement

We source and manage your hardware at better-than-retail pricing through our vendor network - from laptops and servers to networking gear and peripherals.

Strategic IT Roadmapping

Quarterly IT reviews where we align your technology investment with your business goals - budgeting for growth, not just firefighting problems.

How It Works

A structured move into managed support

01

Discovery Call

30-minute call to understand your environment, team size, and pain points. We map your current IT state and identify quick wins.

02

IT Audit & Proposal

We complete a thorough assessment of your infrastructure, security posture, and software stack. You receive a detailed report and custom proposal.

03

Onboarding Sprint

Our team deploys monitoring agents, configures backup, sets up helpdesk, and documents your environment - all within the first week.

04

Ongoing Partnership

Clear service reports, scheduled reviews, and proactive recommendations that improve your IT - not just fix what breaks.

Service Plans

Transparent pricing. No surprises.

Managed IT starts at R2,500 per month. Current package limits, inclusions and service levels are maintained on our central pricing page.

Why InfoServ

We're not a help desk. We're your IT team.

Most MSPs are reactive - they wait for you to log a ticket. We take ownership of your IT infrastructure the same way an internal IT director would.

Proactive, not reactive

We find and fix problems before they interrupt your business - not after your staff have lost half a day.

Flat-rate billing, no surprises

One monthly invoice covers the services and limits listed in your selected plan. Any project or out-of-scope work is quoted before it starts.

Accountable service ownership

Your service has clear ownership, documented escalation paths, and a team that understands your environment.

Discuss Managed IT
24/7
System Monitoring
Defined
Plan Response Windows
Monthly
IT Health Reporting
Direct
Accountable Ownership
Common Questions

Managed IT - answered plainly

Timing depends on the number of users, devices, locations and access requirements. Your proposal includes the onboarding scope and target schedule before work starts.
We can work alongside existing IT staff as an extension of your team, or take on full IT responsibility if you have no internal resource. Many clients use us as their outsourced IT department entirely.
Support hours and response windows vary by plan. See the current Managed IT pricing for package details; your agreement records the applicable response windows in writing.
Our standard agreement is month-to-month with 30 days' written notice to exit. We earn your business every month - there's no penalty for leaving, because we don't expect you to want to.
Yes. We manage hybrid and cloud-only environments, including Microsoft 365, Azure, AWS, and Google Workspace. Cloud migrations are included in roadmapping services.

Ready to stop worrying about IT?

Get a free 30-minute IT audit - we'll identify your top 3 risks at no charge, no obligation.