Your full IT department - one monthly fee
Choose the number of covered users and devices, the support window and the service level your business needs. Monitoring continues around the clock; human support follows the response terms shown in each plan.
Perfect for small businesses or startups that want professional IT management without enterprise-level costs. Covers your core infrastructure and keeps everything running smoothly.
- ✓24/7 System Monitoring
We watch your servers, network, and devices around the clock and fix issues before you even notice them.
- ✓Helpdesk Support (Business Hours)
Real humans available Mon-Fri 08:00-17:00. Call, email, or log a ticket - we respond within 4 hours.
- ✓Patch & Update Management
We keep all your software, operating systems, and security tools up to date automatically - closing vulnerabilities before attackers exploit them.
- ✓Monthly IT Health Report
A clear, plain-language report every month showing your system health, any incidents, and what we did about them.
- ✓Client Portal Access
Log tickets, view reports, and track your account status from your own private portal at any time.
- ✓Antivirus & Basic Endpoint Protection
Entry-level protection across all managed devices to stop common threats.
- ✗After-hours emergency support
- ✗On-site visits
- ✗Microsoft 365 management
Free onboarding · No setup fee
The complete IT solution for growing businesses. Faster response times, security included, and quarterly on-site visits mean you're always in safe hands - without needing an in-house IT person.
- ✓24/7 System Monitoring
Proactive monitoring across all your devices, servers, and network infrastructure.
- ✓Extended Helpdesk (07:00-20:00)
Support available beyond business hours so your team is never stuck. 1-hour response guaranteed.
- ✓Patch & Update Management
Automated patching across all managed devices, with change control so nothing breaks unexpectedly.
- ✓Monthly IT Health Report
Detailed monthly report with uptime stats, incident log, and forward-looking recommendations.
- ✓After-Hours Emergency Support
If your business goes down outside office hours, we're still there. Emergencies are handled same-day.
- ✓Quarterly On-Site Visits
A certified technician visits your office 4 times a year for hands-on maintenance and a face-to-face review.
- ✓Endpoint Detection & Response (EDR)
Advanced security software on every device that detects and blocks threats in real time - far beyond basic antivirus.
- ✓Microsoft 365 Management
We manage your M365 licences, email, Teams, SharePoint, and OneDrive - setup, configuration, and ongoing support.
- ✓Cloud Backup (Daily)
Your critical data is backed up every day to secure cloud storage, with tested recovery procedures.
- ✓Client Portal Access
Full portal access with ticket history, reports, and real-time system status.
Free onboarding · No setup fee
Full-service IT management for established businesses that can't afford downtime. You get everything in the Business plan plus a dedicated account manager, monthly on-site visits, and a full IT roadmap.
- ✓Everything in Business, plus:
- ✓24/7 Helpdesk Support
Round-the-clock support with a 30-minute response guarantee. Your business never waits.
- ✓Monthly On-Site Visits
A technician at your offices every month for hands-on support, staff training, and infrastructure review.
- ✓Dedicated Account Manager
One person who knows your business inside out, manages your account, and is your single point of contact for everything.
- ✓Annual IT Roadmap & Budget Planning
We map out your technology needs for the next 12 months so you can budget confidently and plan upgrades proactively.
- ✓Vendor Management
We deal with all your IT suppliers - Microsoft, your ISP, hardware vendors, telecoms - so you don't have to.
- ✓Priority Escalation Path
Every ticket from your account gets priority routing. You're never stuck in a queue.
- ✓Network Infrastructure Management
Full management of your switches, routers, firewalls, and Wi-Fi infrastructure.
Custom onboarding · Tailored to your setup
| Feature | Starter | Business | Enterprise |
|---|---|---|---|
| Devices covered | Up to 5 | Up to 15 | Unlimited |
| Staff covered | 1-5 | 5-20 | 20+ |
| Helpdesk hours | 08:00-17:00 | 07:00-20:00 | 24/7 |
| Response time | 4 hours | 1 hour | 30 minutes |
| 24/7 monitoring | ✅ | ✅ | ✅ |
| Patch management | ✅ | ✅ | ✅ |
| Monthly IT report | ✅ | ✅ | ✅ |
| Client portal | ✅ | ✅ | ✅ |
| After-hours emergencies | ❌ | ✅ | ✅ |
| Endpoint security (EDR) | Basic AV | Full EDR | Full EDR |
| Microsoft 365 management | ❌ | ✅ | ✅ |
| Cloud backup | ❌ | Daily | Daily |
| On-site visits | ❌ | Quarterly | Monthly |
| Dedicated account manager | ❌ | ❌ | ✅ |
| IT roadmap & budgeting | ❌ | ❌ | ✅ |
| Network infrastructure mgmt | ❌ | ❌ | ✅ |
| Get Started | Get Started | Contact Us |
Protection that goes beyond antivirus
Layer endpoint, email, vulnerability and staff controls around your actual risk profile. Each plan states what is monitored and managed; assessments and specialist recovery work are scoped separately where shown.
Entry-level protection for small businesses that want to cover the basics without complexity. Ideal standalone or as an add-on to any MSP plan.
Antivirus and malware protection on every managed device, with centralised management and alerting.
Filters phishing attempts, malicious attachments, and spam before they reach your staff's inboxes.
Automated scan of your network and systems each month to identify new vulnerabilities and misconfigurations.
Monthly plain-language report showing what threats were blocked, what vulnerabilities were found, and what action was taken.
Comprehensive, layered security for businesses handling sensitive client data or operating in regulated industries. Combines detection, response, and protection in one managed service.
AI-powered threat detection that identifies and isolates threats in real time - not just at the point of entry but throughout your network.
Our security team monitors your environment around the clock and responds to active threats immediately - not the next business day.
Protects your website and network from distributed denial-of-service attacks that can take your business offline for hours or days.
An ethical hacker attempts to breach your systems every quarter - finding vulnerabilities before real attackers do, with a detailed remediation report.
A documented, tested plan so everyone knows exactly what to do if a breach occurs - minimising damage and recovery time.
All Essentials features included - endpoint protection, email security, vulnerability scanning, and monthly reporting.
A focused assessment of how your business handles personal information, with a documented gap analysis and practical technical recommendations. Legal and governance responsibilities remain with your organisation and its advisers.
Staff decisions are an important part of security. Monthly simulations and short training modules help people recognise suspicious messages and follow the agreed reporting process.
Websites that convert visitors into clients
Choose a defined website package for your current stage. Every build is responsive and includes clear deliverables; performance and search outcomes depend on the agreed scope, content and platform.
A clean, professional online presence for new businesses or organisations that need to establish credibility quickly. Built to load fast and look great on every device.
- ✓5-page responsive website
Home, About, Services, Contact, and one additional page of your choice.
- ✓Mobile-first design
Built for mobile from the ground up - 65% of South African web traffic is mobile.
- ✓Contact form
Enquiries go straight to your inbox with email notifications.
- ✓Basic SEO setup
Page titles, meta descriptions, sitemap, and Google Search Console configuration.
- ✓Google Analytics
Know how many visitors you get, where they come from, and which pages they visit.
- ✓2 rounds of revisions
We get it right. Two full rounds of changes included before launch.
- ✓Delivery in 2 weeks
Fast turnaround so you're online and generating enquiries quickly.
Free mockup with every quote
A business website with stronger lead-capture, content-publishing and technical SEO foundations. Includes a blog, advanced forms and training so you can manage approved content.
- ✓10-page responsive website
Everything in Starter plus dedicated service pages, team page, and case studies.
- ✓Blog / Insights section
A full blog with categories, search, and RSS - the content engine that drives organic Google traffic over time.
- ✓Advanced contact forms
Multi-step forms, service selection dropdowns, file uploads - capture exactly the information you need from leads.
- ✓Full SEO optimisation
Keyword research, on-page SEO for every page, schema markup, internal linking strategy, and Google Business Profile setup.
- ✓Performance optimisation
Sub-2-second load time target - compressed images, minified code, browser caching, and CDN configuration.
- ✓Google Analytics + Search Console
Full tracking setup so you know your traffic, rankings, and conversion rate from day one.
- ✓CMS training session
A 60-minute training call so you and your team can add pages, write blog posts, and update content without developer help.
- ✓3 rounds of revisions
Three full rounds of design and content changes until it's exactly right.
- ✓30-day post-launch support
A month of included support after launch - bug fixes, small changes, and guidance at no extra cost.
Free mockup with every quote
A complete online store built to sell. From product catalogue to checkout to email notifications - everything your customers need to buy with confidence, and everything you need to manage orders efficiently.
- ✓Full online store
Unlimited products, categories, filters, and search - scalable to hundreds or thousands of SKUs.
- ✓PayFast / Peach Payments
South Africa's leading payment gateways - credit card, EFT, and instant payment options for your customers.
- ✓Product management CMS
Add, edit, and remove products yourself without developer help. Bulk import via CSV supported.
- ✓Inventory management
Stock tracking, low-stock alerts, and out-of-stock handling so you never oversell.
- ✓Automated order notifications
Customers receive branded confirmation, shipping, and delivery emails automatically.
- ✓SEO + performance optimisation
Category and product page SEO, fast load times, and structured data so products appear in Google Shopping.
- ✓Staff training
A comprehensive training session covering order management, product updates, promotions, and reporting.
- ✓60-day post-launch support
Extended post-launch support for e-commerce clients - two months of included help as your store goes live.
Custom quote based on requirements
Your website isn't a once-and-done project
Websites need ongoing maintenance, performance monitoring and current content to remain healthy and discoverable. Each care level defines the routine work and visibility InfoServ provides.
The essentials for a monitored website with routine maintenance and visible backup status.
- ✓ Platform-compatible security and software updates
- ✓ Core maintenance and update review
- ✓ Daily uptime monitoring (alerts within 5 mins)
- ✓ Backup status, verification and follow-up
- ✓ Monthly uptime & performance report
- ✓ SSL certificate monitoring and renewal follow-up
Everything in Basic plus content updates and ongoing SEO monitoring.
- ✓ Everything in Basic Care
- ✓ Up to 2 hours of content updates per month
- ✓ Google Search Console monitoring
- ✓ Monthly SEO ranking report
- ✓ Core Web Vitals monitoring
- ✓ Priority support response (same day)
- ✓ Quarterly strategy check-in call
For businesses that want their website to actively grow their revenue.
- ✓ Everything in Pro Care
- ✓ 1 SEO blog post written & published per month
- ✓ Monthly search-focused content
- ✓ Monthly analytics & conversion report
- ✓ A/B testing on key pages
- ✓ Monthly founder-led website review
- ✓ Competitor ranking monitoring
From request to active care
We confirm the website, agree the plan and access requirements, then establish a baseline before monitoring begins.
Website Care Questions
Not sure which Website Care plan fits?
Run the website health check or send the website address and we will recommend the appropriate care level.