InfoServ Technologies (Pty) Ltd ("InfoServ", "we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
InfoServ Technologies (Pty) Ltd is a South African technology company providing IT managed services, cybersecurity, and web development solutions. Our registered address and contact information are available at our contact page.
InfoServ Technologies is the Responsible Party for the purposes of POPIA.
2. Information We Collect
We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of information we may collect include:
- Contact information: Name, email address, phone number, and company name when you complete a contact form or request a consultation.
- Communication records: Records of emails, calls, or meetings relating to our services.
- Technical data: IP address, browser type, operating system, and pages visited when you use our website (collected via analytics tools).
- Service data: Technical information required to provide IT managed services to clients, including network configuration and system access credentials (stored securely and never shared).
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to enquiries and provide requested information about our services
- To deliver and manage the IT services you have engaged us for
- To send relevant service updates, security advisories, or newsletters (you may unsubscribe at any time)
- To improve our website and service offering based on usage patterns
- To comply with legal and regulatory obligations, including POPIA
We will never sell your personal information to third parties, and we will never use your information for purposes other than those listed above without your explicit consent.
4. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Consent: Where you have provided explicit consent, for example by completing a contact form or subscribing to communications.
- Contractual necessity: Where processing is required to fulfil a contract for services.
- Legitimate interest: Where we have a legitimate business interest in processing, such as improving our services or preventing fraud.
- Legal obligation: Where processing is required to comply with applicable law.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data related to active service agreements is retained for the duration of the agreement and for a period of 5 years thereafter for legal and compliance purposes. Enquiry data from non-clients is retained for 12 months.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. As an IT security company, we hold ourselves to the highest security standards — the same standards we apply to our clients' environments.
7. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary to deliver our services (for example, cloud hosting providers or communications platforms), and only under strict confidentiality agreements that comply with POPIA. All third parties are required to maintain the security and confidentiality of your data.
8. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that inaccurate personal information be corrected.
- Right to deletion: You may request that your personal information be deleted, subject to legal obligations.
- Right to object: You may object to the processing of your personal information for direct marketing purposes.
- Right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.
To exercise any of these rights, contact us at info@infoserv.co.za.
9. Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website following an update constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@infoserv.co.za
- Website: infoserv.co.za/contact